The Fish Model in TSIA’s book, B4B, describes the phenomena of increased costs and declining revenue while companies transform their business to Product-as-a-Service and outcome based service models. “Squish the fish” is a phrase related to finding ways to complete the transformation as quickly as possible to minimize the impact of the “fish.” In this on-demand webinar, Vele Galovski, TSIA’s VP Research, Field Services will explain the Fish Model as it relates to field services and discuss the critical role technology plays in improving the quality of service delivery, operational margins, and boosting service revenues.
In an advance view of the 2017 Field Services Technology Stack research report, which will be published in late December, he’ll highlight specific extreme automation opportunities in each of the key technology layers: infrastructure, productivity, and customer facing.
Key takeaways include:
Don’t miss this opportunity to learn how extreme automation can drive improvements within your field services organization. Register today!
VP Research, Field Services, TSIA
Publish Date: December 1, 2016
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