With the advent of smart, connected products that can generate automated service requests for a customer-replaceable unit as part of an advanced exchange program, the face of field service may change. However, hardware companies will always have a need for a field service engineer to go on-site at a customer's location.
Listen to Vele Galovski, TSIA's VP of Research, Field Services, as he shares TSIA insights on how to effectively manage this important service delivery channel and provides pacesetter practices to reduce the cost per on-site incident.
He'll also cover:
You will also get an advanced look at a new field services TSIA outcome chain: Reducing On-Site Incident Costs.
VP Research, Field Services, TSIA
Publish Date: June 9, 2016
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