On Demand Webinar

Field Services Pulse Session: Best Practices for Reducing On-Site Incident Costs

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With the advent of smart, connected products that can generate automated service requests for a customer-replaceable unit as part of an advanced exchange program, the face of field service may change. However, hardware companies will always have a need for a field service engineer to go on-site at a customer's location.

Listen to Vele Galovski, TSIA's VP of Research, Field Services, as he shares TSIA insights on how to effectively manage this important service delivery channel and provides pacesetter practices to reduce the cost per on-site incident.

He'll also cover:

  • The importance of managing this service delivery channel
  • What makes up on-site incident costs
  • The technology, roles, and practices that drive improvements

You will also get an advanced look at a new field services TSIA outcome chain: Reducing On-Site Incident Costs.

Presented By:

Vele Galovski

VP Research, Field Services, TSIA

Publish Date: June 9, 2016