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On Demand Webinar

Field Services Game Changers: Mobility, Video and the IoT

For companies with field service organizations, the continuous transformation of capabilities necessary to remain competitive in our increasingly complex and connected world, has become an accepted reality. However many companies struggle to balance achieving Today's business results with building the capabilities for future success. On this 30 minute On-Demand webinar, TSIA's Vele Galovski and LogMeIn's Dave Campbell will discuss these issues, highlighting 3 current key trends impacting Field Service organizations:

  • Service Delivery Channel Optimization. A shift of support from expensive on-site incidents to call center support and technology-assisted support has taken on major importance for companies of all sizes.
  • Mobility and Video Technology as a Productivity Enabler. Continued improvement in mobility and video technology is driving massive shifts across field services, including dispatch, scheduling, incident data capture, knowledge content quality, new hire learning and more.
  • Long-Term Talent Management Focus. Demographics in many field service organizations are facing an aging workforce, increasing complexity of the installed solutions, and a diminishing talent pool of potential new hires.

On this On-Demand webinar, You'll gain insights into how pacesetting organizations are embracing these trends, and learn how LogMeIn Rescue, featuring Rescue Lens, is playing a pivotal role at many companies.

Presented By:

Vele Galovski

VP Research, Field Services, TSIA

Dave Campbell

Senior Director of Products, LogMeIn Rescue

Publish Date: July 7, 2015