Steve Jobs famously said, "You've got to start with the customer experience and work backwards to the technology." Learn how listening to your customers can help you successfully hone your service processes for service margin maximization and lasting customer satisfaction.Find out how customer demand has helped define the requirements for best-in-class field service management solutions and how value-added services have returned the focus to the customer, the foundation of the service industry.
The Technology Services Industry Association (TSIA) is dedicated to helping services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.