Steve Jobs famously said, "You've got to start with the customer experience and work backwards to the technology." Learn how listening to your customers can help you successfully hone your service processes for service margin maximization and lasting customer satisfaction.Find out how customer demand has helped define the requirements for best-in-class field service management solutions and how value-added services have returned the focus to the customer, the foundation of the service industry.
VP Research, Field Services, TSIA
Senior Product Evangelist, IFS
Publish Date: November 11, 2015
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