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On Demand Webinar

Experience the Future of Customer Engagement with Generative AI

AI is changing the way companies deliver impactful customer experiences. Today’s innovative solutions use a combination of AI services that can provide omnichannel self-service capabilities, assist agents with recommendations that resolve issues faster, and uncover real-time insights into customer conversations - across any channel. Hear how Twilio transformed their customer journey and agent productivity with the use of AWS AI offerings. Lastly, learn how AWS Generative AI offerings are transforming interactions across the customer lifecycle, including digital sales, case deflection, agent effectiveness/productivity, and increased expand selling and renewals.

Presented By:

John Ragsdale

Distinguished Researcher, VP Technology Ecosystems, TSIA

Esther Lee

Principal Product Manager, AWS

Gautam Madaan

Software Engineering Manager, Twilio

Publish Date: May 25, 2023