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AI is changing the way companies deliver impactful customer experiences. Today’s innovative solutions use a combination of AI services that can provide omnichannel self-service capabilities, assist agents with recommendations that resolve issues faster, and uncover real-time insights into customer conversations - across any channel. Hear how Twilio transformed their customer journey and agent productivity with the use of AWS AI offerings. Lastly, learn how AWS Generative AI offerings are transforming interactions across the customer lifecycle, including digital sales, case deflection, agent effectiveness/productivity, and increased expand selling and renewals.
Distinguished Researcher, VP Technology Ecosystems, TSIA
Principal Product Manager, AWS
Software Engineering Manager, Twilio
Publish Date: May 25, 2023
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.