On Demand Webinar

Evolving Customer Support to Embrace Digitization

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Join us April 12, 2018

10:00 AM PT / 1:00 PM ET

More and more people are connected, and machine-to-machine communications are becoming commonplace. Processes are increasingly automated, and the need for ever more sophisticated analytics are placing unprecedented demands on today’s limited support resources. Most companies are hoping to embrace these emerging trends and deliver on new customer demands – but this is easier said than done.

In this on-demand webinar, you will learn how to move the people, process and technology of support forward to meet the growing digital demands from these highly connected customers.

This on-demand webinar will cover:

  • The benefits of digitization
  • Processes on my way to digitization
  • The technology required
  • Interactive training


Presented By:

John Ragsdale

Distinguished Vice President of Research, Service Technology, TSIA

Publish Date: April 12, 2018