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The role of customer success continues to evolve, and as it does, organizations are recognizing the potential for customer success to be a central growth driver for the business, with charters moving beyond adoption and retention to include expand selling. Companies that don’t invest more in customer success people and tools to focus their strategy on accelerating growth will not only leave money on the table, they’ll fail to expand their business and lose customers to the competition.
As a result, CS teams will need to adapt their strategy and focus on optimizing the entire customer journey to power growth.
Join TSIA, Gainsight, Terminus, and LinkedIn for a webinar that will share insight into:
Director of Customer Success, Gainsight
Head of Global Customer Success, Talent Solutions, LinkedIn
Sr. VP, Customer Experience, Terminus
Publish Date: March 30, 2022
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.