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On Demand Webinar

Evolve Your CS Strategy and Power Growth Across the Customer Life Cycle

The role of customer success continues to evolve, and as it does, organizations are recognizing the potential for customer success to be a central growth driver for the business, with charters moving beyond adoption and retention to include expand selling. Companies that don’t invest more in customer success people and tools to focus their strategy on accelerating growth will not only leave money on the table, they’ll fail to expand their business and lose customers to the competition.

As a result, CS teams will need to adapt their strategy and focus on optimizing the entire customer journey to power growth.

Join TSIA, Gainsight, Terminus, and LinkedIn for a webinar that will share insight into:

  • The trends driving the evolution of customer success.
  • What CS teams will need to do to adapt and succeed in this new growth-focused world.
  • Strategies for turning customer success into a growth engine for your business, aligned with TSIA’s LAER model (Land, Adopt, Expand and Renew).

 

Presented By:

Mike Maday

Director of Customer Success, Gainsight

Jennie Dede

Head of Global Customer Success, Talent Solutions, LinkedIn

Saood Shah

Sr. VP, Customer Experience, Terminus

Publish Date: March 30, 2022