Customer Success
Framework
Four Steps to Engaging Customer Success in the Sales Process
Simple Ways to Get Started with Customer Growth
Steve Frost
Steve Frost
Former TSIA VP & Managing Director, Revenue Research and Advisory
October 3, 2023

Overview
Companies are under pressure to use their limited sales and marketing resources to increase revenue, effectively doing more with less. TSIA's research highlights the value of integrating customer success into sales processes, providing a framework for success. The framework discussed in this paper enhances revenue growth by tapping into existing customer relationships and aligning selling with problem-solving and value delivery.
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