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There are many benefits to moving from reactive to predictive to proactive support. Integrating data analytics into the business process enables support organizations to predict future behavior and run prescriptive plays, which can lead to cost savings, better operational performance, and more satisfied customers. But how and where do you start on this transformational journey?
In this 2.5-hour virtual summit, you’ll hear from industry experts as they share best practices and guidance on how to move from reactive to predictive to proactive support and ultimately improve customer business outcomes.
Key discussion topics will include:
VP, Support and Field Services Research, TSIA
Publish Date: September 30, 2020
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.