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Upcoming Webinar

Enabling the Journey from Reactive to Predictive to Proactive Support

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Join us September 30, 2020

9:00 AM PT / 12:00 PM ET

There are many benefits to moving from reactive to predictive to proactive support. Integrating data analytics into the business process enables support organizations to predict future behavior and run prescriptive plays, which can lead to cost savings, better operational performance, and more satisfied customers. But how and where do you start on this transformational journey?

In this 2.5-hour virtual summit, you’ll hear from industry experts as they share best practices and guidance on how to move from reactive to predictive to proactive support and ultimately improve customer business outcomes.

Key discussion topics will include:

  • How to incorporate data analytics into support services
  • Real-world examples of reactive, predictive, and proactive support
  • TSIA’s framework for analytic feature progression
  • Moving to proactive/prescriptive support enablers

 

Sponsored By:

Aquant logo

Presented By:

Vele Galovski

VP, Support and Field Services Research, TSIA

Publish Date: September 30, 2020