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On Demand Webinar

Emerging Services Delivery Trends to Watch in 2022

A conversation with John Ragsdale, Distinguished Researcher, VP, Technology Ecosystems, TSIA, and Jay Goldman, New York Times best-selling author of The Decoded Company and Co-Founder and CEO of Sensei Labs. 

An accelerating rate of change and rapid adoption of digital collaboration tools with the “new normal” of hybrid work will be reshaping the future of services delivery in new and unexpected ways. If 2021 rocked your business models, upending priorities and plans, wait for 2022 to add to the fun! It will be yet another year full of major transitions. Prioritizing and radically accelerating your pace of innovation is key to mitigating business challenges head on, unlocking your growth through transformation, making your clients happy and, more importantly, making your employees happier.

It all starts with planning. And it’s that time of year when we are all preparing for what’s next for services delivery as we move into 2022. In this session, you’ll have the opportunity to hear from two long-time industry thought leaders about what they see as emerging trends and what considerations your teams should explore as we look to advance and innovate how we deliver for our clients.

Join two long-time industry thought leaders, TSIA’s John Ragsdale and Jay Goldman, New York Times best-selling author of The Decoded Company and co-founder and CEO of Sensei Labs, when they discuss:  

  • Automation = the beginning, versus orchestration = the goal. How automation is a great start, but orchestration is optimal and achievable.
  • The importance of productive async collaboration. How the employer’s role is shifting from managing the employee experience to managing the life experience of their employees, including how flexibility is shifting from location to time.
  • Survival of the fastest. How ongoing rapid business evolution requires real-time meaningful business insights on critical initiatives.
  • Smart utilization of resources and empowerment. How decentralized resources must be engaged, informed, and always moving forward across a global hybrid talent marketplace.
  • The new services delivery path to artificial intelligence (AI). How you can take practical steps today to be ready when AI moves downstream into services delivery technology solutions.
  • The turnover tsunami. How to build a future-proof workplace that your people will love, not leave
  • Enterprise orchestration. How to create a symphony of all your employees, whereas some of your best players are actually machines and everyone can thrive.


Presented By:

John Ragsdale

Distinguished Researcher, VP Technology Ecosystems, TSIA

Jay Goldman

New York Times Best-Selling Author of The Decoded Company, Co-Founder and CEO, Sensei Labs

Publish Date: November 18, 2021