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In this 45-minute session (30-minute conversation, 15-minute Q&A), attendees will learn about Dell’s big bet on its own IT modernization journey to replatform its remote support tooling to a cloud-native infrastructure. Was cloud-based enterprise remote support the ticket to elevating customer experience?
In a candid and thorough discussion, Jim Roth, SVP, Dell Digital, Dell EMC will detail:
VP, Support Services Research, TSIA
Publish Date: June 28, 2019
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