Effectively Operating as an Integrated Solution Provider

Results matter. Quality products and competent services are great, but they’re not enough. As a result, technology providers continue to expand service offerings, and service organizations continue to build software-enabled digital services.

The line between products and services blurs as both are necessary for effective solution provision. Integrating product and service operations supports a solution-oriented customer experience and enables an Everything-as-a-Service business model. Getting there, however, is work.

Join our panel for a discussion about challenges faced, lessons learned, and approaches employed. In this interactive discussion, we will look briefly at the evolution that brought the industry to this point, where B2B tech companies stand today, and share a few projections on the future of Everything-as-a-Service. Specific discussion items include:

• What is driving companies to change their business model.
• The five major challenges in realizing effective transition.
• Best practices for using technology to your advantage.
• Determining change/implementation priorities.
• Establishing a vision for the future.