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There is a dramatic difference between performance of ‘the best’ service organizations and ‘the rest’. Organizations that have the ability to achieve excellence reap tremendous financial benefits. With 2018 planning underway, now is the time to identify metrics for improvement, and understand how automation can help.
John Ragsdale, VP Research, Technology and Social, TSIA will discuss metrics as one of the top business challenges of TSIA professional services members.
Unit4 will address four key metrics of operational excellence: Execute profitable projects, optimize resource utilization, bill with precision, and win more business – and the role that Professional Services Automation (PSA) solutions play in achieving results.
VP Research, Technology and Social, TSIA
PSO Center of Excellence, Unit4
Publish Date: December 14, 2017
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