Leading edge technology companies are reinventing their relationship with the customer by putting them at the center of every interaction, and recognizing the importance of the lifetime value. Now more than ever, it's important to realize the critical role your professional services organization needs to play at every stage of customer engagement to drive customer success. They are the first services organization to connect with customers during initial implementation, and they remain engaged to drive adoption and value realization from your solution. Therefore, your professional services team needs to set the standard for customer collaboration and should be an active part of your social strategy.
Listen to John Ragsdale, VP Research, Technology and Social at TSIA and Lori Ellsworth, GM, PSA Applications at FinancialForce during this information-packed session on how to optimize your professional services organization to drive customer success. You'll learn:
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The Technology Services Industry Association (TSIA) is dedicated to helping services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.