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Companies were forced to adapt this year to keep operating in the midst of a pandemic. This has led to not just a continuation of planned digital transformation projects, but often an acceleration of them. Moving field service further into the digital realm has improved both safety and efficiency for field service organizations, who may be busier than ever now. Forward-thinking organizations are investing in IoT to augment field service.
As the demand for service increases, technician safety can be improved by limiting exposure or combining visits when possible. Remote monitoring of assets using the Internet of Things (IoT) can not only identify potential issues faster, but also allow for remote diagnostics, eliminating extra service visits. Technicians arrive on site with complete data, enabling faster resolutions and fewer disruptions for customers.
IoT data has often lived in data lakes, separate from the rest of the business. But when it is truly integrated with both field service and asset management, it can become a powerful tool that improves your service offerings, benefits your technicians, and lowers costs.
You'll be able to take actionable strategies from this session back to your team to take your field service organization further with IoT data.
Director, Field Services Research, TSIA
Director, IoT Product Management, ServiceNow
Director, Field Service Product Management, ServiceNow
Publish Date: December 3, 2020
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