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On Demand Webinar

Disrupting Service Delivery: 3 Lessons for Faster Growth in 2021

The year 2020 required many service delivery organizations to challenge the status quo. Those that took action and embraced change emerged more agile, profitable, and poised for faster growth. Those that didn’t find themselves falling further behind the competition.

In 2021, technology infrastructure projects are forecasted to increase. Companies that have invested in the people, processes, and technologies necessary to flex resources to match spikes in demand are poised to win big. So, what can you do today to enhance your existing business and capitalize on new opportunities? Hear from Tom York, CEO of innovative cloud services firm Vology, on what he learned in 2020 and his recommendations for what companies should do to set themselves up for faster growth in 2021.

In this session you’ll learn:

  • How to identify the forces affecting the success of your field service delivery.
  • Why outsourcing non-core competencies can lead to faster growth.
  • Steps you can take now to successfully create agility in your labor model.


Presented By:

John Ragsdale

Distinguished VP, Technology Research, TSIA

Wael Mohammed

EVP, Product Management, Field Nation

Tom York

CEO, Vology

Publish Date: February 4, 2021