Upcoming Webinar

Digital Transformation and Its Impact on Technology Firms

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Join us August 16, 2019

8:00 AM PT / 11:00 AM ET

Digital transformation, aka digitization or digitalization, is the transformation of people, process, and technology to fully leverage the changes and opportunities of digital technologies. For B2B technology firms, this has huge implications for the creation, delivery, and support of hardware and software.

In this three-hour Virtual Summit, we will hear from TSIA research executives, member companies, and TSIA’s partner community about the potential for digital transformation, as well as early success stories from a variety of perspectives across the enterprise. Presenting companies include Informatica, IBM, JDA Software, Ciena, and Coveo. 

Digital focus areas will include:

  • A presentation on use cases for virtual/merged/augmented reality in service
  • Innovative examples of advanced artificial intelligence for determining account health, digital engagement channels for support, and the potential for attended and unattended robotic process automation (RPA)
  • How the digital requirements of customers are forcing change to the product management and development cycles

Speakers and agenda to be announced.

Sponsored by

Coveo logo

Presented By:

JOHN RAGSDALE

Distinguished VP, Technology Research, TSIA

Publish Date: August 16, 2019