Partner with TSIA
Diversity, Equity, and Inclusion
TSIA Giving Program
Customer Growth and Renewal
Service Offer Management
XaaS Channel Optimization
XaaS Product Management
XaaS Speaking Engagements
Become a Member
COVID-19 Resource Center
If you believe you are seeing this message in error,
please let us know.
The newest buzz in the XaaS transformation is the digital customer experience, and more specifically, making that experience “frictionless.”
In the wake of the pandemic, most customer training organizations are providing online learning and/or virtual instructor-led training, and while these modalities are digital, this is not enough.
Thus, what are some of the things that education organizations must consider, beyond content, to provide customers a positive digital experience?
Please join Maria Manning-Chapman, Vice President, Education Services Research, for a review of capabilities that should be at the core of every education organization’s digital strategy, including:
Is your education organization keeping pace with digital transformation? Learn what you can do to provide a stellar customer experience throughout your customers’ learning journey.
Publish Date: June 9, 2021
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.