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Digital technologies and changing customer preferences continue to disrupt established business models with huge implications for Support organizations. As they are forced to move from reactive support to enabling XaaS subscription offers, Support organizations must objectively know how they compare to the industry, where the industry is heading, and how to map out a path to get there.
Join Vele Galovski, TSIA’s VP, Support and Field Services Research, for this 45-minute webinar as he walks through the four quadrants of TSIA’s Support Services Maturity Model, which is based on results and metrics from over 10 years of extensive Support organization benchmark data.
Key topics will include:
VP, Support and Field Services Research, TSIA
Publish Date: October 5, 2021
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.