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On Demand Webinar

Demonstrate the ROI of Customer Education to Secure (or Increase) Buy-In

Wish you had the metrics to prove the ROI of your customer learning program?

Measuring the success of customer learning is a burning priority for many practitioners. And whether or not you monetize your education content, finding the right metrics to show the true value of your program is hard to get right, especially if you’re starting from scratch. But without it, you risk losing key investment and buy-in from executive leadership.

In this webinar, TSIA’s John Ragsdale, Distinguished Researcher, VP of Technology Ecosystems, will be joined by Sandra Elliott, Director of Customer Education at Thought Industries for a deep-dive into methods for proving the ROI of learning - not just at the onboarding stage, but across the entire customer lifecycle.

You’ll walk away with:

  • A better understanding of which metrics to target for your organization
  • How to connect learning to key business outcomes - from marketing to cultivating brand ambassadors
  • What best-in-class customer education programs are doing today to prove ROI

Register now to learn from industry experts how you can enable the future of high-tech.


Presented By:

John Ragsdale

Distinguished Researcher, VP of Technology Ecosystems, TSIA

Sandra Elliott

Director, Customer Education, Thought Industries

Publish Date: July 26, 2022