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On Demand Webinar

Delivering Proactive Field Service to Create Great Experiences

Field service organizations continue to explore how best to move from reactive to proactive service. The goals include improving the customer experience, reducing resolution time, driving operational excellence, reducing the cost of service delivery, and paving the way to new service offerings. People, process, and technology all play a critical role in achieving this.

Join speakers from TSIA and ServiceNow as they explore the key questions to be asking when developing and expanding your proactive field service strategy:

  • What matters most to our customers and field resources around proactive service?
  • Where can we be more proactive to stay aligned with our internal and external customers?
  • How can we identify patterns and get ahead of potential needs?


Presented By:

John Ragsdale

Distinguished Researcher, VP Technology Ecosystems, TSIA

Tom DeVroy

Sr. Advisory Solution Consultant, ServiceNow

Beth Colehower

Director, Product Marketing, Field Service Management, ServiceNow

Publish Date: November 4, 2021