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Field service organizations continue to explore how best to move from reactive to proactive service. The goals include improving the customer experience, reducing resolution time, driving operational excellence, reducing the cost of service delivery, and paving the way to new service offerings. People, process, and technology all play a critical role in achieving this.
Join speakers from TSIA and ServiceNow as they explore the key questions to be asking when developing and expanding your proactive field service strategy:
Distinguished Researcher, VP Technology Ecosystems, TSIA
Sr. Advisory Solution Consultant, ServiceNow
Director, Product Marketing, Field Service Management, ServiceNow
Publish Date: November 4, 2021
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.