Customer satisfaction is required for long term customer loyalty, high renewal rates, and expand selling potential. When the people at the center of your service organization -- call center personnel, support technicians, field engineers and dispatchers -- are connected through solid processes and systems and all share the same goal of making your customers happy, you unlock the potential for a strong competitive advantage that lasts.
Field Service Management plays a critical role in driving customer satisfaction. Join John Ragsdale from TSIA and Lubor Ptacek from ServiceMax for this webinar and learn how field service automation helps to:
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology Services Industry Association (TSIA) is dedicated to helping services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.