On Demand Webinar

Delivering Exceptional Customer Satisfaction through Field Service

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Customer satisfaction is required for long term customer loyalty, high renewal rates, and expand selling potential. When the people at the center of your service organization -- call center personnel, support technicians, field engineers and dispatchers -- are connected through solid processes and systems and all share the same goal of making your customers happy, you unlock the potential for a strong competitive advantage that lasts.

Field Service Management plays a critical role in driving customer satisfaction. Join John Ragsdale from TSIA and Lubor Ptacek from ServiceMax for this webinar and learn how field service automation helps to:

  • Increase the first-time fix rates by ensuring that the right expert is dispatched to take care of the right issue
  • Make sure the technician has all the necessary information, tools, and parts to fix the problem
  • Decrease downtime by providing planned maintenance consistently
  • Give customers access to tools for self-service and advise online

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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