Customer satisfaction is required for long term customer loyalty, high renewal rates, and expand selling potential. When the people at the center of your service organization -- call center personnel, support technicians, field engineers and dispatchers -- are connected through solid processes and systems and all share the same goal of making your customers happy, you unlock the potential for a strong competitive advantage that lasts.
Field Service Management plays a critical role in driving customer satisfaction. Join John Ragsdale from TSIA and Lubor Ptacek from ServiceMax for this webinar and learn how field service automation helps to:
VP Research, Technology and Social, TSIA
VP of Product Marketing, ServiceMax
Publish Date: June 23, 2016
The Technology Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.