On Demand Webinar

Delivering Exceptional Customer Satisfaction through Field Service

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Customer satisfaction is required for long term customer loyalty, high renewal rates, and expand selling potential. When the people at the center of your service organization -- call center personnel, support technicians, field engineers and dispatchers -- are connected through solid processes and systems and all share the same goal of making your customers happy, you unlock the potential for a strong competitive advantage that lasts.

Field Service Management plays a critical role in driving customer satisfaction. Join John Ragsdale from TSIA and Lubor Ptacek from ServiceMax for this webinar and learn how field service automation helps to:

  • Increase the first-time fix rates by ensuring that the right expert is dispatched to take care of the right issue
  • Make sure the technician has all the necessary information, tools, and parts to fix the problem
  • Decrease downtime by providing planned maintenance consistently
  • Give customers access to tools for self-service and advise online

Presented By:

John Ragsdale

VP Research, Technology and Social, TSIA

Lubor Ptacek

VP of Product Marketing, ServiceMax

Publish Date: June 23, 2016