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Support organizations today are under extreme pressure to improve their efficiency and adopt a more proactive approach to resolving cases and improving the customer experience. Imagine being able to identify and predict the customers most likely to escalate and be able to proactively intervene to prevent those escalations, while more intelligently managing case backlog.
Join TSIA’s John Ragsdale and Nir Galpaz, who will share 8x8’s journey and learnings from how they have become a more proactive and predictive support organization.
In this session you’ll learn:
Distinguished Researcher, Technology Ecosystems, TSIA
VP, Technical Services and Support, 8x8
Publish Date: August 24, 2021
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.