AI and chatbot technology is opening the door to engage customers in new ways. Companies are using new metrics, such as customer effort, as leading indicators to track the impact of these new technologies on customer interactions and outcomes. Join this webinar to see how you can use AI to put the customer in charge on how they want to engage and provide an always available, consistent and personalized experience. You will learn from market research insights and real-world examples of companies that have implemented AI to better service and support their customers.
VP Research, Technology and Social, TSIA
Director, Customer Engagement Technologies, LogMeIn
Publish Date: November 16, 2017
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