On Demand Webinar

Decoding AI: How to Harness AI in Practical Support Scenarios

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As support centers embrace the growing shift to self-service, and customer expectations for personalized interactions skyrocket, the ability to deliver relevant support experiences at scale has become business critical. Support leaders must turn to practical applications of AI as part of their self-service and assisted service strategies to achieve more efficient and tailored support delivery— without sacrificing the customer experience.

In this webinar, we’ll walk through practical, real life examples of how leading support organizations are successfully leveraging AI and machine learning to transform their support operations. Join us for this session to get guidance on:

  • Which areas to focus on when it comes to implementing machine learning (ML) within your support strategy
  • How to assess your support organization’s need for AI based on the current maturity of your support delivery
  • How to evaluate the potential ROI of AI


Presented By:

John Ragsdale

VP Research, Technology and Social, TSIA

Laurent Simoneau

CTO, Coveo

Publish Date: February 8, 2018