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On Demand Webinar

Death of Average Handle Time: Your Support Experience, Reimagined

Business leaders are prioritizing customer experience and the high Net Promoter Score (NPS)—and revenue—associated with it. As a result, IT and customer support organizations are being asked to differentiate the support experience for customers while generating cost savings. It's the ultimate challenge.

In this on-demand webinar, TSIA’s John Ragsdale and Kat Caporiccio of LogMeIn will discuss:
  • AHT, CES, NPS, CSAT—can they coexist?
  • How to get comfortable with an increase in average handle time.
  • Where you can gain efficiencies outside of call time.


Presented By:


Distinguished VP, Service Technology Research, TSIA


Senior Customer Relationship Manager, Rescue by LogMeIn

Publish Date: February 28, 2019