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Upcoming Webinar

Customers for Life: Drive Recurring Revenue for Your Customers and Your Company

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Join us May 13, 2021

11:00 AM PT / 2:00 PM ET

It’s about more than reducing churn—although that is a key goal. TeamSupport and ProfitSword join TSIA to introduce a groundbreaking new customer success software solution that enables B2B customer support organizations to increase the lifetime value of the customer by making it possible to:

  • Easily monitor, automate, and streamline your customer lifecycle.
  • Create more upsell opportunities.
  • Reduce the risk of churn.
  • Ensure that as your customer relationships grow, your profits do too.
In short, realizing what is good for your customers is good for your bottom line. Hear from Michele Schnieder about how ProfitSword plans to boost renewals and walletshare for subscription customers.

Industry research suggests that the shift to subscription-based services fundamentally changes the financial relationship with customers; for revenue to continue to flow, customers must continue to use and find value in the products.

Presenter and TeamSupport CEO, Pete Khanna, offers a preview of this highly interactive live webinar when he says, “It is no longer sufficient to only satisfy customers. Support and Success must work hand in hand to deliver positive customer experiences that help sustain existing relationships, resulting in increased product adoption and use, decreased churn, and ultimately, a positive impact on annual recurring revenue and lifetime value of the customer.”

 

Presented By:

John Ragsdale

Distinguished VP, Technology Research, TSIA

Pete Khanna

CEO, TeamSupport

Michele Schnieder

Director, Client Experience and Success, ProfitSword

Publish Date: May 13, 2021