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Customer success managers (CSMs) are critical in the daily interactions with their customers. But what metrics and dashboards has your organization put in front of them to ensure they are running their book of business with great success? Customer success executives also need to have the most current and most relevant KPIs, metrics, and health scores at their fingertips.
As the economy faces uncertainty and customer success gains greater value in organizations to grow business, create customer value, and run with great efficiency, dashboards and the metrics that support them are so very critical. Are your dashboards looking at the right variables and telemetry?
In this 45-minute webinar, TSIA’s Vice President of Customer Success Research, Stephen Fulkerson, will be joined by Valuize’s Chief Client Officer, Emily Ryan, for a discussion on the top metrics and dashboards needed for growth and efficiency in customer success.
By attending this webinar, you will be able to:
VP, Customer Success Research, TSIA
Chief Client Officer, Valuize
VP, Customer Experience Strategy, Planning & Business Operations, VMware
Publish Date: August 24, 2022
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.