This content is currently only available to TSIA members.

If you believe you are seeing this message in error,
please let us know.

On Demand Webinar

Customer Success Telemetry: Top Metrics and Dashboards for Growth and Efficiency

Customer success managers (CSMs) are critical in the daily interactions with their customers. But what metrics and dashboards has your organization put in front of them to ensure they are running their book of business with great success? Customer success executives also need to have the most current and most relevant KPIs, metrics, and health scores at their fingertips.

As the economy faces uncertainty and customer success gains greater value in organizations to grow business, create customer value, and run with great efficiency, dashboards and the metrics that support them are so very critical. Are your dashboards looking at the right variables and telemetry?

In this 45-minute webinar, TSIA’s Vice President of Customer Success Research, Stephen Fulkerson, will be joined by Valuize’s Chief Client Officer, Emily Ryan, for a discussion on the top metrics and dashboards needed for growth and efficiency in customer success.

By attending this webinar, you will be able to:

  • Quickly identify what telemetry and dashboards you may need in your repository to drive great success for your customers and your company.
  • Determine how mature and defined your metrics and dashboards are for customer success.
  • Enable CSMs with the metrics and dashboards they need to have successful interactions with your customers.
  • Ensure you have the right data to make the right decisions for your organization during this time of economic uncertainty.

 

Presented By:

Stephen Fulkerson

VP, Customer Success Research, TSIA

Emily Ryan

Chief Client Officer, Valuize

Liz Isom

VP, Customer Experience Strategy, Planning & Business Operations, VMware

Publish Date: August 24, 2022