On Demand Webinar

Customer Success Pulse Session: The State of Customer Success: 2016

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Customer success continues to spread at a rapid pace across much of the technology industry. Many companies have embarked on a journey to build out customer success capabilities, teams, and KPIs to drive and measure how they can deliver successful outcomes for their customers.

Listen to TSIA's Vice President of Research for Customer Success, Peter Armaly, during this 30-minute presentation where he will share how the growth of customer success is being fueled by the following three major financial trends playing out in the technology industry:

  • The switch to subscription revenue streams is forcing tech companies to become better at driving adoption
  • The high cost of sales is forcing technology companies to rethink account coverage models
  • The pressure to make the XaaS business models profitable

He'll also discuss how customer success can be a vital and strategic instrument in addressing these trends and show you how you can begin to leverage this TSIA research insight.

You'll also learn how to participate as a member of TSIA, the leading association focused on building and optimizing successful technology businesses.

Register for this On-Demand webinar today!

Presented By:

Peter Armaly

VP Research, Customer Success, TSIA

Publish Date: March 11, 2016