When Maria Martinez took the Technology Services World stage 5 years ago, she spoke about Salesforce's Customers for Life program, and also referenced their Early Warning System that helped track customer health. The goal was to provide any early insight that would help prevent churn, and also ushered in an era of focus for customer success organizations to start tracking customer health scores. So how far have we come in the last 5 years, and what other models will start to emerge using customer adoption analytics?
Listen to Phil Nanus, TSIA's new VP of Research, Customer Success, as he shares some examples of TSIA member Health Score models, and provides consideration to start evolving new use cases to help "expand" into new horizons.You'll learn:
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VP Research, Customer Success, TSIA
Publish Date: June 17, 2016
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