On Demand Webinar

Customer Success: Organization or Set of Offers?

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Tech companies are looking into ways to optimize customer spending via Customer Success activities. Most new SaaS companies are attacking the problem by building a dedicated Customer Success organization that owns the execution of on-boarding, adoption, and optimization tasks.

In this On-Demand webinar, J.B. Wood, TSIA's president & CEO and B4B lead author will share the framework around Land and Expand Selling and Customer Success plus:

  • How service and sales executives can apply it to their internal discussions;
  • Which Customer Success activities can be monetized as offers; and
  • How to add critical new revenue streams to your company's portfolio.

Learn how to start driving Customer Service at scale today. Register now for this insightful On-Demand webinar!

Presented By:

J.B. Wood

President and CEO, TSIA

Publish Date: September 9, 2014