On Demand Webinar

Customer Success and Support Pulse Session: The Customer Success Journey: On-boarding and Adoption

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Establishing and leveraging your customer success organization is not as simple as 1-2-3, but it can be made easier with the help of data-backed research and insights. Join TSIA for this two-part webinar series on starting the journey of success with customers, where you can participate in polls to see how your customer success organization matches up to industry best practices.

In part one of this series, TSIA's Executive Director, Thomas Lah, and VP of Customer Success and Support, Judith Platz, will address questions that are top-of-mind for customer success organizations, including:

  • Do we have a well-defined on-boarding process? Is it effective?
  • Have we optimized our processes during the handoff from sales?
  • How is our adoption framework delivering customer business value? How can we tell?

Presented By:

Judith Platz

VP Research, Customer Success & Support Services, TSIA

Thomas Lah

Executive Director, TSIA

Publish Date: June 25, 2015