On Demand Webinar

Customer Success and Support Pulse Session: The Customer Success Journey: Benchmarking and Monitoring

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In part two of this webinar series, we'll continue on the journey of success with customers with best practices in customer success benchmarking and monitoring.

Join TSIA's Executive Director, Thomas Lah, and VP of Customer Success and Support, Judith Platz, for this 30-minute webinar, where they will address:

  • Key KPIs for customer success benchmarking
  • Consumption analytics and monitoring trends
  • The impact of CS on the customer engagement life cycle

Presented By:

Judith Platz

VP Research, Customer Success & Support Services, TSIA

Thomas Lah

Executive Director, TSIA

Publish Date: August 27, 2015