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Customer Success was deployed in the pursuit of better product adoption and value realization more than a decade ago. But their emerging role as a key member of the revenue growth engine is creating many discussions today. When should Customer Success help with selling? What new skills are required? What is the implication on the "Trusted Advisor" role? And what is the business impact when customer success participates in revenue generating activities?
Join Stephen Fulkerson, VP, Customer Success Research, and Jack Johnson, VP, Customer Growth and Renewal Research, for this 45-minute webinar available to TSIA members only. They will answer the questions above, and also discuss:
VP, Customer Growth and Renewal Research, TSIA
VP, Customer Success Research, TSIA
Publish Date: November 17, 2021
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