While technology has helped transform how customer service can be delivered and how customers can be engaged, it has also raised the bar of customer experience expectations. In today’s fast-paced, constantly connected IoT world where we use multiple devices each day, customers now “expect” to be provided multiple, easy to access, and use sales and support channels when, where and how they choose. Whether customers are searching for information, inquiring about an existing product or service they have, or new products or services to purchase, it has become essential for companies to meet or exceed those raised expectations of seamless omni-channel convenience to retain and grow their customer base and revenues. Making things easy for customers is hard, but through people, process, technology and customer-centric design, we continue to transform and improve the customer experience together.In this on-demand webinar we will discuss:
VP Research, Technology and Social, TSIA
Sr. Director, Solutions – Technology Vertical, SUTHERLAND
Publish Date: March 1, 2017
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