On Demand Webinar

Customer Service Transformation with Self, Assisted and Automated Support

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While technology has helped transform how customer service can be delivered and how customers can be engaged, it has also raised the bar of customer experience expectations. In today’s fast-paced, constantly connected IoT world where we use multiple devices each day, customers now “expect” to be provided multiple, easy to access, and use sales and support channels when, where and how they choose. Whether customers are searching for information, inquiring about an existing product or service they have, or new products or services to purchase, it has become essential for companies to meet or exceed those raised expectations of seamless omni-channel convenience to retain and grow their customer base and revenues. Making things easy for customers is hard, but through people, process, technology and customer-centric design, we continue to transform and improve the customer experience together.

In this on-demand webinar we will discuss:

  • The Evolution of Customer Experience from Single Channel call centers to Multi-Channel silos with Digital Self-Service solutions to Omni-Channel engagement with Artificial Intelligence, ChatBots, Avatars and Automation
  • Case Study: Automation and Analytics platform for a Security Software company
  • Case Study: Proactive Automated Solution for a Hardware and Storage OEM provider
  • Case Study: Digital Assistant/Video Avatar for a leading Entertainment and Gaming company

Presented By:

John Ragsdale

VP Research, Technology and Social, TSIA

Ted Kassiotis

Sr. Director, Solutions – Technology Vertical, SUTHERLAND

Publish Date: March 1, 2017