While technology has helped transform how customer service can be delivered and how customers can be engaged, it has also raised the bar of customer experience expectations. In today’s fast-paced, constantly connected IoT world where we use multiple devices each day, customers now “expect” to be provided multiple, easy to access, and use sales and support channels when, where and how they choose. Whether customers are searching for information, inquiring about an existing product or service they have, or new products or services to purchase, it has become essential for companies to meet or exceed those raised expectations of seamless omni-channel convenience to retain and grow their customer base and revenues. Making things easy for customers is hard, but through people, process, technology and customer-centric design, we continue to transform and improve the customer experience together.
In this on-demand webinar we will discuss:
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology Services Industry Association (TSIA) is dedicated to helping services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.