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Upcoming Webinar

Customer Insights for Better Product Decisions in 2023

Join us June 15, 2023

11:00 AM PT / 2:00 PM ET

If 2023 has taught us anything, it’s that scale and efficiency are top of mind for organizations around the world. With many companies embracing a culture of Product-Led Growth, how do Product and Customer Success teams continue to deliver durability and efficiency? It’s simple, really: by listening to your customers.

Hear from Kathleen Kenny, Gainsight PX’s Manager of Customer Success, and John Ragsdale, TSIA’s Distinguished VP, Technology Ecosystems, as they discuss:

  • How to source ideas from your customer community to improve retention
  • Opportunities to leverage personalized customer surveys
  • The correlation between listening and improving the customer experience

Learn from TSIA and Gainsight as they discuss a multipronged approach for listening to your customers.


Presented By:

John Ragsdale

Distinguished Researcher, VP Technology Ecosystems, TSIA

Kathleen Kenny

Manager of Customer Success, Gainsight

Publish Date: June 15, 2023