On Demand Webinar

Customer Expectations Are Changing, Can Your Tools Keep Up?

Register to view the webinar

By supplying my contact information, I authorize TSIA and, if applicable, the sponsor(s) of this webinar, to contact me via email, phone, and postal mail about their products and services. Learn more or opt out.


For support organizations, tools and technology are the life blood. They are what you rely on to solve customer problems and, for good or bad, they are what drives customer brand perceptions. Unfortunately, while support requirements have rapidly evolved, many of the tools which support organizations are using have not, putting your company at risk of not living up to customer expectations.

Listen to this on-demand webinar as we discuss one such tool which has been frequently neglected by support organizations: remote support solutions. We’ll discuss the risks of using remote support technology which hasn’t received necessary updates or forcing non-purpose built tools into support use cases, and what you should look for to get your technology up to the necessary standards.

In addition, TSIA and Rescue will discuss:

  • Meeting customer expectations for high experience and low effort interactions
  • Innovative features available in “best of breed” remote support platforms
  • Infrastructure requirements necessary for today’s complex security and technology environments


Presented By:

John Ragsdale

VP Research, Technology and Social, TSIA

Chris Savio

Senior Product Manager, Rescue by LogMeIn

Publish Date: February 1, 2018