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At TSIA, we continue to be surprised by the lack of support organizations that utilize a Customer Effort Score survey to identify and eliminate areas of friction in the end-to-end support process.
In fact, just over 50% of the industry has adopted the CES survey best practice. In this 45-minute webinar, we will share best practices for deploying your CES survey and discuss common areas of conflict within the end-to-end support process that can benefit from CES survey feedback.
If you’ve heard from your customers that your support process is difficult, but aren’t quite sure how or where to begin, then this webinar is for you.
Director, Support Services Research, TSIA
Publish Date: July 12, 2023
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at 800-876-6511 or we can call you.