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On Demand Webinar

Customer Effort – Removing Friction Points in your End-to-End Support Process

At TSIA, we continue to be surprised by the lack of support organizations that utilize a Customer Effort Score survey to identify and eliminate areas of friction in the end-to-end support process. In fact, just over 50% of the industry has adopted the CES survey best practice.

In this 45-minute webinar, we will share best practices for deploying your CES survey and discuss common areas of conflict within the end-to-end support process that can benefit from CES survey feedback.

If you’ve heard from your customers that your support process is difficult, but aren’t quite sure how or where to begin, then this webinar is for you.

Presented By:

Dave Baca

Director, Support Services Research, TSIA

Sara Johnson

Director, Support Services Research, TSIA

Publish Date: July 12, 2023