Critical Inputs to a Successful Renewal Strategy

TSW Live! Session: Service Revenue Generation

Renewals are more than just an upcoming date that needs to be extended, a renewal is a calculated decision based on the entire experience your customer has with your employees, your services and your technology. It’s a dynamic process, and now more than ever you must bring your “A” game to protect recurring revenues.

Jack Johnson, VP of Service Revenue Generation Research, and Jodie Paxton, VP of Service Revenue Generation Research will expore:

• Connection points within your company that contribute to maximizing your revenue potential and minimizing churn
• How to increase your customer retention rate
• Why team support is needed, from your services portfolio lead to your sales teams, your customer success, and renewals organizations