There’s no doubt that service revenue for hardware and equipment manufacturers is important – it accounts for 18% of total company revenue. And 90% of this revenue comes from support, maintenance, warranty, and spare parts offers. However, service margins are flat, and they still lag equipment margins.
This is why the number one question from our member companies is how to create differentiated field service offers that increase customer value.
For technology companies with hardware and equipment that needs to be serviced on site, this 30-minute webinar will provide insight into how to identify and develop new field service offerings that deliver business value to customers, as well as how to get paid commensurate with the value provided.
Key takeaways will include:
VP Research, Field Services, TSIA
Publish Date: August 24, 2018
The Technology Services Industry Association (TSIA) is dedicated to helping services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.