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On Demand Webinar

Creating Company and Customer Value with High Performing Professional Services

As tech companies increasingly started to transition to technology as a service, the belief spread among tech executives that Professional Services didn’t have to be viewed as a business, per se, any longer. Instead, the thought was that PS could be treated solely as a land sales or customer success enabler; a cost of doing business. The truth is, TSIA always thought this was a fallacy, and now we can prove it. 

Based on years of benchmarking SaaS and other XaaS companies, it turns out that the best way for PS to provide value to customers is to behave and perform like a profitable business. So, to navigate industry transformation the onus is squarely on PS leaders to figure out how to create a company AND customer value.


9:00 – Welcome and Introductions

Bo Di Muccio, Distinguished VP, Professional Services Research, TSIA (Moderator)

9:05 – Finding Your PS Business Balance

Bo Di Muccio, Distinguished VP, Professional Services Research, TSIA (Moderator)

9:35 – Right Sizing Your PS Team for Scalable Growth in the New Era of Services Delivery

Michelle M. James, Client Services Chief of Staff, Operations and Enablement, Mavenlink

10:05 – Driving Company and Customer Value with High Performing Resource Management

Dave Young, Director, Professional Services Research, TSIA

10:35 – Executives Don't Make the Most Important Decisions

Mark Robinson, Chief Marketing Officer, Kimble

11:05 – The Essentials to Building a Collaborative and Predictable Service Business

Austin Rohr, Global Solution Evangelist, FinancialForce

11:35 – Live Q&A with the Audience

Bo Di Muccio (Moderator)
All Speakers

11:55 – Wrap up

Bo Di Muccio (Moderator)

Join us for this three-hour PS Virtual Summit to learn about best practices and service technologies that can help you create a profitable PS business that drives substantial company and customer value by:

  • Accelerating customer time to value
  • Driving better technology adoption
  • And many other company and customer success measures

Sponsored by

FinancialForce logo
Kimble logo
Mavenlink logo

Presented By:

Bo DiMuccio

Distinguished VP, Professional Services Research, TSIA

Publish Date: June 20, 2019