As tech companies increasingly started to transition to technology as a service, the belief spread among tech executives that Professional Services didn’t have to be viewed as a business, per se, any longer. Instead, the thought was that PS could be treated solely as a land sales or customer success enabler; a cost of doing business. The truth is, TSIA always thought this was a fallacy, and now we can prove it.
Based on years of benchmarking SaaS and other XaaS companies, it turns out that the best way for PS to provide value to customers is to behave and perform like a profitable business. So, to navigate industry transformation the onus is squarely on PS leaders to figure out how to create a company AND customer value.
Agenda:
9:00 – Welcome and Introductions
Bo Di Muccio, Distinguished VP, Professional Services Research, TSIA (Moderator)
9:05 – Finding Your PS Business Balance
Bo Di Muccio, Distinguished VP, Professional Services Research, TSIA (Moderator)
9:35 – Right Sizing Your PS Team for Scalable Growth in the New Era of Services Delivery
Michelle M. James, Client Services Chief of Staff, Operations and Enablement, Mavenlink
10:05 – Driving Company and Customer Value with High Performing Resource Management
Dave Young, Director, Professional Services Research, TSIA
10:35 – Executives Don't Make the Most Important Decisions
Mark Robinson, Chief Marketing Officer, Kimble
11:05 – The Essentials to Building a Collaborative and Predictable Service Business
Austin Rohr, Global Solution Evangelist, FinancialForce
11:35 – Live Q&A with the Audience
Bo Di Muccio (Moderator)
All Speakers
11:55 – Wrap up
Bo Di Muccio (Moderator)
Join us for this three-hour PS Virtual Summit to learn about best practices and service technologies that can help you create a profitable PS business that drives substantial company and customer value by:
- Accelerating customer time to value
- Driving better technology adoption
- And many other company and customer success measures
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