What good is knowledge if it’s unused? And as your business scales, manually tracking, managing and surfacing the right knowledge at the right time can become a herculean task for your employees, and lead to customer frustration from a poor experience.
Better days -- and proven ways -- are ahead.
Listen to this informative and prescriptive on-demand webinar that will reveal ways to elevate your knowledge management game using the Relevance Maturity Model that has proved successful for TSIA member companies.
In this on-demand webinar you’ll learn data-driven approaches to creating more relevant “wow” moments throughout the support journey, with knowledge as the cornerstone, such as:
You’ll also get a preview of TSIA’s forthcoming 2017 State of Knowledge Management report, and the tools and strategies that pacesetter companies like Salesforce, Adobe, and Medallia are using to achieve relevance at every touchpoint.
VP Research, Technology and Social, TSIA
VP, Marketing, Coveo
Publish Date: September 27, 2017
The Technology Services Industry Association (TSIA) is dedicated to helping services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.