On Demand Webinar

Create Relevant “Wow” Moments Throughout Your Customer’s Journey

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What good is knowledge if it’s unused? And as your business scales, manually tracking, managing and surfacing the right knowledge at the right time can become a herculean task for your employees, and lead to customer frustration from a poor experience.

Better days -- and proven ways -- are ahead.

Listen to this informative and prescriptive on-demand webinar that will reveal ways to elevate your knowledge management game using the Relevance Maturity Model that has proved successful for TSIA member companies.

In this on-demand webinar you’ll learn data-driven approaches to creating more relevant “wow” moments throughout the support journey, with knowledge as the cornerstone, such as:

  • Self-Service search moments
  • Recommendation moments
  • Case Deflection moments
  • In-app content moments
  • Support engineer and agent insight moments

You’ll also get a preview of TSIA’s forthcoming 2017 State of Knowledge Management report, and the tools and strategies that pacesetter companies like Salesforce, Adobe, and Medallia are using to achieve relevance at every touchpoint.

Register today.

Presented By:

John Ragsdale

VP Research, Technology and Social, TSIA

Mike Raley

VP, Marketing, Coveo

Publish Date: September 28, 2017