With the COVID-19 pandemic behind us, organizations are facing—and some are embracing—the fact that the only constant is change. Businesses are applying their lessons learned from the last several years to devise strategies that are sustainable for the long term but can quickly adapt to short-term circumstances. Employee engagement officers play a crucial role in creating the next normal, which is crafting flexible work policies that meet both business and employee needs, anticipating and closing skills gaps, and supporting employees’ resilience and holistic well-being. All of this is set against a backdrop of a tight and competitive labor market.
Join our panel for a discussion about challenges faced, lessons learned, and approaches employed. In this interactive discussion, we will review the evolution that brought the industry to this point, where B2B tech companies stand today, and share a few projections on the future of talent management. Specific discussion topics include:
- The workforce trends service organizations face.
- Best practices for using technology to your advantage.
- A review of the industry capabilities maturity model and deployment roadmap.