We use cookies to enhance site navigation, analyze site usage and show personalized advertising. See our Privacy Policy. California residents - see CCPA Privacy Policy Supplemental for opt-out options.

This content is currently only available to TSIA members.

If you believe you are seeing this message in error,
please let us know.

On Demand Webinar

Conquering Workforce Management Challenges for Services Organizations

With the COVID-19 pandemic behind us, organizations are facing—and some are embracing—the fact that the only constant is change. Businesses are applying their lessons learned from the last several years to devise strategies that are sustainable for the long term but can quickly adapt to short-term circumstances. Employee engagement officers play a crucial role in creating the next normal, which is crafting flexible work policies that meet both business and employee needs, anticipating and closing skills gaps, and supporting employees’ resilience and holistic well-being. All of this is set against a backdrop of a tight and competitive labor market.

Join our panel for a discussion about challenges faced, lessons learned, and approaches employed. In this interactive discussion, we will review the evolution that brought the industry to this point, where B2B tech companies stand today, and share a few projections on the future of talent management. Specific discussion topics include:

  • The workforce trends service organizations face.
  • Best practices for using technology to your advantage.
  • A review of the industry capabilities maturity model and deployment roadmap.


Presented By:

John Ragsdale

Distinguished VP, Technology Ecosystems, TSIA

Stuart Harris

Industry Executive Advisor, Services Industries, SAP

Craig Quantz

Executive Advisor, Services Industries, SAP

Publish Date: March 9, 2023