Tech support interactions are increasingly complicated. In a world where mobile, business, and home technologies are interconnected, customer satisfaction suffers when agents struggle to navigate a myriad of internal systems and knowledge bases to diagnose a problem. Moreover, we lack insight into what is working – and what’s not.
How can your support organization not only keep up with increasing complexity but also boost productivity and improve customer satisfaction?
Listen to this on-demand webinar with an interactive panel hosted by John Ragsdale, VP Research,Technology and Social for TSIA, where he will explore best practices, trends and strategies for improving the support service operations and overall customer experience. Amy Millard, VP Marketing of Support.com will discuss new technology for optimizing the live tech support interaction, and President of Mural Steve Zimba will discuss how Mural selected support interaction optimization software for their complex software implementation business.
During this 30 minute on-demand webinar you will learn from the experts who have been there:
VP Research, Technology and Social, TSIA
VP, Marketing, Support.com
Publish Date: November 6, 2014
The Technology Services Industry Association (TSIA) is dedicated to helping services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.