On Demand Webinar

Conquering the Next Frontier for Tech Support in 2015 Nov 06

Register to view the webinar

By supplying my contact information, I authorize TSIA and, if applicable, the sponsor(s) of this webinar, to contact me via email, phone, and postal mail about their products and services. Learn more or opt out.


Tech support interactions are increasingly complicated. In a world where mobile, business, and home technologies are interconnected, customer satisfaction suffers when agents struggle to navigate a myriad of internal systems and knowledge bases to diagnose a problem. Moreover, we lack insight into what is working – and what’s not.

How can your support organization not only keep up with increasing complexity but also boost productivity and improve customer satisfaction?

Listen to this on-demand webinar with an interactive panel hosted by John Ragsdale, VP Research,Technology and Social for TSIA, where he will explore best practices, trends and strategies for improving the support service operations and overall customer experience. Amy Millard, VP Marketing of Support.com will discuss new technology for optimizing the live tech support interaction, and President of Mural Steve Zimba will discuss how Mural selected support interaction optimization software for their complex software implementation business.
During this 30 minute on-demand webinar you will learn from the experts who have been there:

  • Technology support trends.
  • How to empower support service agents to get access to the right guidance and optimize their live interactions with customers.
  • Real-world support interaction optimization case study.
  • How to boost productivity through real-time analytics and insights into live interactions.


Presented By:

John Ragsdale

VP Research, Technology and Social, TSIA

Amy Millard

VP, Marketing, Support.com

Steve Zimba

President, Mural

Publish Date: November 6, 2014