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Cognitive search is one of the fastest and easiest ways to get value from artificial intelligence (AI) and machine learning. For any digital channel, search is the fundamental source of truth that can offer insights into user behavior, intent, and problems.Enterprises across the globe are realizing this. They want to maximize the capabilities of self-service and support platforms by harnessing the power of intelligent search for seamless discovery and elevated customer experience.However, adopting the technology isn't enough.It brings numerous challenges that sometimes take dedicated teams months to overcome. Successful search implementations require following a set of best practices that some major search vendors seldom dive into.In this interactive session, we will discuss common pre- and post-implementation considerations, and shed light on topics like mapping case deflection to ROI of search.Attend this session to learn more about:
Distinguished VP, Technology Research, TSIA
Publish Date: October 10, 2019
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.