Upcoming Webinar

Cognitive Search for Better Self-Service: 10 Secrets No Vendor Will Tell You

Register to view the webinar

By supplying my contact information, I authorize TSIA and, if applicable, the sponsor(s) of this webinar, to contact me via email, phone, and postal mail about their products and services. Learn more or opt out.

Join us October 10, 2019

10:00 AM PT / 1:00 PM ET

Cognitive search is one of the fastest and easiest ways to get value from artificial intelligence (AI) and machine learning. For any digital channel, search is the fundamental source of truth that can offer insights into user behavior, intent, and problems.

Enterprises across the globe are realizing this. They want to maximize the capabilities of self-service and support platforms by harnessing the power of intelligent search for seamless discovery and elevated customer experience.

However, adopting the technology isn't enough.

It brings numerous challenges that sometimes take dedicated teams months to overcome. Successful search implementations require following a set of best practices that some major search vendors seldom dive into.

In this interactive session, we will discuss common pre- and post-implementation considerations, and shed light on topics like mapping case deflection to ROI of search.

Attend this session to learn more about:
  • New, unreleased data showing rising adoption of cognitive search by TSIA members
  • 10 best practices you need to know to enhance self-service with cognitive search
  • How intelligent self-service leads to better support

 

Presented By:

John Ragsdale

Distinguished VP, Technology Research, TSIA

Vishal Sharma

CTO, SearchUnify

Publish Date: October 10, 2019