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On Demand Webinar

Client Experience Counts: The Stakes Are Higher than Ever in 2022

Powerful currents are reshaping the professional services industry. Services leaders are facing extraordinary market pressures amplified by increased competition, declining client loyalty, and price sensitivity. In an industry where recommendations are the number one source when searching for new providers, client experience is more important than ever. It’s time to take an inside-out approach to understanding what clients need, what they value most, and how they are choosing and evaluating their services providers. Armed with this information, professional services providers can improve customer retention and loyalty to thrive in the new year and beyond.

Join TSIA’s John Ragsdale and Ray Grainger, Mavenlink executive chairman and founder, for this 45-minute webinar as they discuss the impact digital experiences have on client satisfaction and the role of technology in rapid value realization. John and Ray will also discuss changes in client buying patterns and how to adapt.


Presented By:

John Ragsdale

Distinguished Researcher, Vice President Technology Ecosystems, TSIA

Ray Grainger

Executive Chairman and Founder, Mavenlink

Publish Date: March 8, 2022