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TSIA research shows revenue growth from professional services in “anything-as-a-service” (XaaS) businesses at 3X THE RATE of non-XaaS companies. This rapid growth can create challenges for support services organizations, which requires scaling their customer operations to keep up with client engagements.
One company meeting these challenges is CDW, a TSIA member and ServiceNow customer. Their service delivery model relies on centralized management of an end-to-end service lifecycle, including client onboarding, professional services, and customer support.
Tim Ancona, vice president for ServiceNow Solutions at CDW, will discuss their path to improved client experiences through integrated management of customer projects and support interactions. Don’t miss out on this great conversation where he will share:
Distinguished VP, Technology Research, TSIA
VP, ServiceNow Solutions, CDW
Sr. Principal Product Success Manager, ServiceNow
Publish Date: June 17, 2021
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.